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home contact us about us events upcoming, past events hcd webinar series upcoming events past events information newsletter, library awards and scholarships healthcare green belt proficiency program program overview faqs other program information system requirement healthcare update resources hcd case study – 28 case studies related to healthcare process improvement with culture changes knowledge center healthcare knowledge history of quality history of quality improvement in healthcare quality leaders in healthcare history of quality (tqm, cqi, qc, and qa) leadership organizational culture governance and accountability legal and regulatory requirements accreditations/certifications/awards medical ethics risk management strategic planning and deployment strategic management strategic planning process strategic plan deployment customer listening to customers engaging and empowering customers changing healthcare customer needs/desires qualities of customer-focused organizations measurement, analysis, and knowledge management performance measurement data analysis performance improvement knowledge management innovation management of information technology and resources workforce management workforce capability workforce capacity engaging and empowering the workforce change management workforce development, education, and training systems and processes work system design work system management work process design work process management other items about division operations & reports about us division leadership – 2016 division leadership 2014-2015 division operations manual 2020 strategic plan division chair’s progress reports division chair’s progress update 2015 division chair’s progress update 2014 division chair’s progress update 2011-2013 officer reports dmc and lc meeting minutes hcd committees & task groups contact us get involved volunteer, guidelines volunteer opportunity! volunteer spotlight new member toolkit blog guidelines healthcare green belt proficiency program key program features: healthcare-focused lean six sigma (lss) training additional information on organizational leadership and success factors real-life improvement project and business case study online coaching and support materials learn more… hospital-based healthcare quality management system (qms) model: this qms model was developed in order to improve patient outcomes, safety, and satisfaction, as well as cost savings, risk management, and regulatory compliance learn more… healthcare division chair welcome sue peiffer , 2016-2017 hcd chair, sepeiffer@yahoo.com sue is a certified six sigma black belt with over 30 years of hospital experiences, serves as a team leader for the wisconsin forward award program that promotes performance excellence using the baldrige national quality criteria and has held several leadership roles with the learn more… hcd 2015-2018 webinar series we will bring you timely topics in healthcare quality that have been created and prioritized from the development of the healthcare quality body of knowledge. learn more … hcd knowledge center the healthcare division of asq strives to engage stakeholders at all levels in improving the efficiency and efficacy of a global healthcare system utilizing a customer focused systems approach by encouraging research, innovation, and the formation of learning partnerships to advance knowledge of healthcare quality. learn more … joseph a. fortuna award the joseph a. fortuna award recognizes significant and lasting contributions to improving healthcare quality made by an individual. this honor reflects the healthcare division’s purpose, “making healthcare better.” the award criteria can be found here . healthcare division service award the healthcare division service award recognizes significant and lasting contributions to division leadership, ongoing committee activities, and/or special projects. this honor reflects the healthcare division’s purpose, “making healthcare better” by recognizing individuals who invest substantial time and effort to further the division’s mission and goals. the award criteria can be found here . recently archived webinars available on demand: baldrige award-winning leadership and employee engagement : recorded on monday, june 26, 2017, presented by kay kendall this webinar examines the concept of workforce engagement, sharing best practices of baldrige award winners and other organizations that have been recognized for excellence in this area. the webinar explores the relevancy of this topic for modern organizations, including those involved with healthcare. viewers will gain insight from the leaders of these successful organizations, based on the lessons they learned during their journeys to performance excellence. after the webinar, please take a moment to fill out the short evaluation survey here . this will help us identify topics for future webinars and improve our processes. a video guide to successful laboratory huddles : recorded on tuesday, january 31, 2017, presented by joe rutledge horizontal healthcare management part 2 : recorded on tuesday, february 21, 2017, presented by alan vercio and philip vercio healthcare knowledge center the strives to engage stakeholders at all organizational levels in improving the efficiency and efficacy of global healthcare systems by utilizing a customer focused approach and encouraging research, innovation, and the formation of learning partnerships in order to advance knowledge of and skills associated with healthcare quality. access to this information requires user registration. history of quality: history of quality (tqm, cqi, qc, and qa) history of quality improvement in healthcare quality leaders in healthcare leadership: organizational culture governance and accountability legal and regulatory requirements accreditations/certifications/awards medical ethics risk management strategic planning and deployment : strategic planning process strategic plan deployment strategic management customer: listening to customers engaging and empowering customers changing healthcare customer needs/desires qualities of customer-focused organizations measurement, analysis, and knowledge management : performance measurement data analysis performance improvement knowledge management innovation management of information technology and resources workforce management : workforce capability workforce capacity engaging and empowering the workforce change management workforce development, education, and training systems and processes: work system design work system management work process design work process management hcd case studies – click here to review 28 case studies related to healthcare process improvement with culture changes. 2016-2017 hcd officers: chair susan peiffer sepeiffer@yahoo.com chair elect swami reyes swami.reyes@comcast.net secretary deborah meeks dmmeeks@sentara.com treasurer debra owens odebz101551@aol.com hcd focus, operations & initiatives, learn more the healthcare division chair’s progress report, learn more leadership, learn more committee & task group reports and plans, learn more dmc & lc meeting minutes, learn more check out asq’s healthcare market homepage, supported by amanda hankel, learn more speaker’s bureau, tools & applications edition, new 32 page guide for physicians on survey process, periodically, articles of interest, baldrige resource library learn more resources: checkout this video from mike micklewright and qualitydigest.com in honor of quality managers everywhere! healthcare solutions learn more healthcare update: tools to maximize chronic care efficiency learn more connect with us create a profile privacy copyright recent posts: contact hcd green belt proficiency program send an e-mail to us thanks for contacting us. we will respond within one business day. send your message to hcdgreenbelt@... program overview key program features healthcare-focused lean six sigma (lss) training 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